Frequently Asked Questions

Price

All prices are in Australian Dollars and include GST@10% we will try to maintain the price as advertised but we reserve the right to change before you place an order. Orders for outside Australia will have GST deducted from the total before any money is taken from the card and the import duties will be the responsibility of the purchaser. Product prices in the shopping cart exclude delivery charges. The carriage costs are calculated during the checkout process and are dependent on the size of the order and the destination. (See Shipping Rates/Postage)

Product Descriptions

NB Sail Sports attempt to be as accurate as possible. However, NB Laser does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by NB Laser is not as described, your sole remedy is to return it in unused condition.

Delivery

NB Sail Sports aim to process your order as soon as possible, generally we process orders placed on a working day before 1200hrs on that day. However, during busy periods your order may not be processed until the next working day after it was placed. Average delivery times for \'in stock\' items are 7-10 working days from receipt of order. Where possible we offer an express delivery service whereby, if the order has been received by 1200hrs on a working day, we will process the order that day and ship on a next working day service. However, it should be noted that occasionally our couriers experience operational difficulties and therefore this is not a guaranteed service.

 

Stock Levels

All of our products are offered subject to availability. If for any reason we cannot supply you with any part of your order, we will contact you via email or telephone to advise you. We may need to cancel or refund the item from your order, if funds have been debited, they will be refunded back to the source of payment.

 

Shipping

Most products will be shipped and handled by Aust Post. In some cases, Star Track Express or Clipper Parcels will be used, depending on availability of service to your destination. 

Shipping Rates

Shipping rates are calculated during packing at the factory on weight/s of the item and destination. E.g. Clipper Sydney region under 25Kg $13.00

 

Can I pick up the goods from your store?

Yes, we just need some time to have your package ready for you. This time will depend on what you have ordered. Please Specify Which store you would pick up from. 

 

No Response to email

You will find that we did respond but your spam blocker probably prevented our emails from getting through. This can be easily overcome by adding our email address to your contacts list.

 

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